Research from Harvard Business School has demonstrated that people have a powerful aversion to being last in a queue, and are 4 times as likely to quit when there is nobody behind them (https://www.theguardian.com/science/2017/dec/27/back-to-front-why-switching-queues-will-get-you-nowehere-faster). People who switch lanes, frequently end up waiting longer than if they had remained in their initial slot. There seems to be an odd logic in play as, clearly, the number of people behind you has no effect on the speed of processing.
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