Digital Only?

In the UK, 40% of people over 75, never use the internet. The Digital Poverty Alliance concludes that some older people are consequently being increasingly frozen out of shopping/delivery services, paying for parking; buying rail and air tickets, getting medical services, banking, contacting suppliers of services and even socialising. The switching of companies/organisations to 'tech only', was clearly accelerated by the Covid19 pandemic lockdowns. Most don't offer alternatives (https://www.theguardian.com/money/2022/nov/26/britons-digital-banking-shopping-parking). This is clearly a problem for many older folk. It seems important to add that people too poor to buy the technologies, some folk with disabilities, people fearing online fraud and residents in digital 'blank spots' are also at a considerable disadvantage in the brave, new digital world. Companies/organisations should have to offer non-tech solutions. They should not be allowed to charge significantly more (as is often the case) for these alternatives.